Our Terms and Conditions of Booking

                           

BOOKING CONTRACT

Property name:  Fr C, Trinity, Sesmarias Village, Gale, Albufeira

Ms. S. Veal.  57 Worthing Road, East Preston, Littlehampton, West Sussex, BN16 1DE

Mob: 07941173912 holiday@algarvevillatrinity.co.uk

Please read this contract carefully before

you confirm if you would like to continue with your booking

This rental agreement forms the basis of your contract with us so please read through carefully. All bookings are subject to the conditions below:

 

DURING THE COVID-19 PANDEMIC  - MAY BE SUBJECT TO CHANGE AT ANY TIME. PLEASE REFER TO THE CLEAN AND SAFE UPDATES ON OUR WEBSITE: ../covid-19-latest-update

 AND THE FULL GUIDE AVAILABLE IN THE VILLA.

 

Villa Trinity is compliant with the Tourismo de Portugal 'Clean & Safe' stamp of approval for hygiene and cleaning requirements for the prevention and control of COVID-19. Outline details will follow in an email to you prior to your arrival. Full details of the guidance we kindly ask you to adhere to during your stay will be available on your arrival at the villa. Should you choose not to follow the requirements deductions will be made from your security deposit to cover the additional costs incurred.

The quoted deposit and balance payments must be paid within the specified time frames, unless the booking is made within 21 days of the arrival date when the full balance should be paid, together with any additional extras and the security deposit. Failure to ensure payment is made on or before the dates specified may result in the loss of your booking. You are responsible for any fees charged to you by your bank or payment method, please ensure there is no shortfall in payments to us.

 

Your booking is not agreed until payments have been made in full and confirmation of full receipt has been sent by us.

 

Your contract is with S. Veal (“we”, “us” and “our” for this agreement) for the Property known as Villa Trinity (“the Property”) for the agreed date of arrival from 3.30 pm on the date and until 10.00 am on the date of departue.  References to ‘our manager’ are reference to our property management, Tracy Westacott. References to “you” or “your” are references to the person making the booking and all members of the holiday party. 

 

 

Your obligations

You agree to comply with the conditions set out in this booking contract and the Property Terms and Conditions and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

 

Your Security Deposit is held against the following: Non-compliance to any of the Clean & Safe requirements during your stay and on your departure at the property during your stay including but not exclusive to; any excessive cleaning or removal of rubbish, any dry cleaning and/or replacement or repair of the Property contents; furnishings, fixtures, fittings, etc. plus any *additional charges not settled prior to your departure.  We will aim to return the Security Deposit to you within 21 days of your departure date, provided all conditions have been met, less any necessary deductions in accordance with the Booking Contract conditions.

 

Any breach of the Booking Contract and our Terms and Conditions may result in immediate termination of the rental, possible eviction from the Property and charges for damage, replacement or repair to the Property and its contents. If you chose to ignore any of these conditions we can refuse to hand over the Property to you, require you to leave the Property and/or retain your Security Deposit in part or full. We will treat any of these circumstances as a cancellation of the booking by you.

 

*Villa Trinity is a self catering villa not a package holiday.  Any additional assistance or services provided at your request during your stay, outside those services provided by us within the Booking Contract and Terms and Conditions,  may be chargeable and in such instances you agree to settle any charges (such as access to the property if you have locked yourelves out) direct to our agent prior to your departure.

 

Occupants - During your stay, the maximum number of occupants within the villa is SIX, plus babies in cots. All occupants must be confirmed at time of booking. You cannot allow more people to stay or visit the Property other than those agreed and named on the booking form, nor can you significantly change the makeup of the party without prior notice to your arrival. Any occupants not originally named on the booking form will be charged at the additional occupancy rate plus an administration fee and will be required to pay the additional costs immediately or admission will be refused, and/or your booking terminated. Any occupants exceeding the maximum occupancy will be refused and could result in the termination of your booking. Your Security Deposit will be retained until these conditions are met.

 

Your Liability - You agree to take all necessary steps to safeguard your personal Property. No liability to you is accepted in respect of damage to or loss of such Property, except where the damage or loss is caused by our negligence.

 

Travel Insurance - You are responsible to ensure you have adequate Travel Insurance, including cancellation insurance and provide a 24 hour emergency telephone number for all guests (compulsory under EC Law). The use of the accommodation and amenities are offered on the condition that they are used entirely at your own risk. We cannot accept any responsibility for self isolation and self isolation beyond your departure date. We cannot accept responsibility for accidents, injuries, illness, death, loss or damage to user’s Property or belongings, including motor vehicles, however caused. YOU ARE STRONGLY RECOMMENDED TO ARRANGE COMPREHENSIVE TRAVEL INSURANCE INCLUDING PANDEMIC COVER, SELF ISOLATION COVER, CANCELLATION COVER, PERSONAL BELONGINGS AND PUBLIC LIABILITY. Please also check carefully for what you are or are NOT covered for when travelling.

 

Complaints - Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any problems with the villa or cause for complaint, it is important that remedial action is taken as soon as possible during your stay. It is essential that you contact our manager as soon as possible during your stay if any problem arises relating to the property and its contents so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties with the property unless we are promptly notified.

 

Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or maintenance of the Property) issues cannot possibly be investigated unless registered whilst you are in residence and as such if we are not notified during your stay we cannot be held responsible after your departure. We cannot be held responsible for acts of neighboring properties and local authorities, maintenance, construction, road repairs, etc.

 

We cannot be held responsible for the failing of any other company due to said companies’ error or service interruption (i.e., electricity, water, gas, Wi-Fi, etc.). However, we agree to do all that is humanly possible to remedy any issue as quickly as possible. If any complaint you have raised during your stay cannot be resolved during your holiday, you must write to us with full details within 48 hours of your departure date.

 

Our liability - Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total of any payments you have made to us, as any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.  This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

Payments

 

Unless your booking payments and security deposit have been paid direct with the advertising agents and are to be handled by them,

 

Your deposit payment is due within 24 hours hold and confirm you booking. Your booking will not be held beyond this time unless agreed in writing.

  

The final full balance plus a £300 security/damages deposit and any additional extras must be received no less than 21 days before arrival, non-payment of the final balance will result in the booking taken as cancelled by you and, unless you have notified us of your decision to cancel up to 7 days before your arrival, no refund will be applied. If you notify us of your intention to cancel if all or part of the cancelled dates are able to be re-sold you will be refunded at the re-sale rate, less 10% administration fee within 21 days of your original departure date. For all cancellations your Security Deposit and any payments for extras will be refunded in full within 21 days. 

 

Security Deposit

Unless your all your booking payments including security deposit have been paid by you, direct with the advertising agents, they are to be handled by them. If you have paid directly to us, your security deposit will be returned to you within 21 days of your departure date and following return of the Gate Key to be sent to your prior to your arrival,- not currently applicable as of 06.2020) less any deductions for non-compliance with our T&Cs if necessary. Non return of the gate key with no proof of return posting will incur a £30 fee for the administration and replacement of the key- not currently applicable as of 06.2020. – please see your arrival pack for details on receiving the gate key during COVID-19 changes to procedures.

 

Cancellation

Flexible cancellation policy during the Covid-19 Pandemic as of 19.06.20

We are making a flexible approach to our cancellation terms until further notice. Up to seven days prior to your booking, should your travel be affected directly by the covid-19 pandemic only relating to: flight cancellation/change, Government changes to border, quarantine or lockdown you must notify us up to seven days prior to your arrival to request either:

 

  1. Full refund of any payments made to date.
  2. Change your booking to any available future dates, up to 12 months in future of your original dates and your payments will be transferred to that booking and any rental rates and fees adjusted accordingly and our Standard Booking Terms will apply to those dates.

 

If you decide to cancel less than 7 days before your arrival our Standard Cancellation Terms will be applied.

 

Should we be required to cancel your booking due to the villa being unavailable as per our terms under Force Majeure, we will offer a full refund or re-booking stated as above. Our Standard Booking Terms will be applied to any changed booking as 2. Above.

 

Standard Cancellation Terms

Notice of your cancellation must be received in writing (post or email) by the main group member as soon as possible and within the agreed period. The 30% Deposit payment is only refundable if the booking is cancelled within seven days of receiving confirmation of your booking from us. After this time your deposit will only be refunded or transferred for one future booking as 2. Above in our Flexible cancellation policy above. You may be able to claim a deposit back from your travel insurance company and we are happy to support your claim.

 

Force Majeure – Recognise that in the unlikely event that the accommodation is rendered uninhabitable due to fire, earthquake or any other means beyond owner control, our liability will be limited to a refund of the monies paid only.

 

Law - The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.

 

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed Deposit and Booking Form and Guest Details (legally required) have been received and accepted by us, we will issue you with a confirmation of your payment. The contract between us will only be formed once we have sent you the confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this, we will promptly refund any money you have paid to us.

 

Our terms supersede any standard terms offered by our advertising agents, with the exception of payments and refunds handled by advertising agents. It is Important you read and understand our contract with us.