Our Terms and Conditions of Booking

  

BOOKING CONTRACT

Property name: Fr C, Trinity, Sesmarias Village, Gale, Albufeira

Mrs S. Veal. The Brambles, Woodside, Fetcham, Leatherhead, Surrey, KT22 9SS

Mob: 07941173912 holiday@algarvevillatrinity.co.uk

 

Please read this contract carefully before

you confirm if you would like to continue with your booking

This rental agreement forms the basis of your contract with us so please read through carefully.

 

PLEASE NOTE: All bookings are subject to the conditions below and must be accompanied by the appropriate deposit and balance payments within the specified time, unless the booking is made within 8 weeks of the arrival date when the full balance should be paid, together with any additional extras and the security deposit. Your booking is not agreed until the appropriate payments have been made and confirmation sent by us.

 

Your contract is with S. Veal (“we”, “us” and “our” for this agreement) for the Property known as Villa Trinity (“the Property”) for the agreed date of arrival from 3.30pm on the date and until 10.30am on the date of departue. References to ‘our manager’ are reference to our property management, Tracy Westacott. References to “you” or “your” are references to the person making the booking and all members of the holiday party. 

 

Your obligations

You agree to comply with the conditions set out in this contract and the Property Terms and Conditions and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

 

Your Security Deposit is held against the following: Any excessive cleaning, any dry cleaning and/or replacement or repair of the Property contents; furnishings, fixtures, fittings, etc. plus any *additional charges not settled prior to your departure. We will aim to return the Security Deposit to you within 21 days of your departure provided the gate key has been returned to us, less any necessary deductions in accordance with the contract conditions. Your deposit is refunded to your account via bank transfer.

 

Any breach of the Booking Contract and our Terms and Conditions may result in immediate termination of the rental, possible eviction from the Property and charges for damage, replacement or repair to the Property and its constents. If you chose to ignore any of these conditions we can refuse to hand over the Property to you, require you to leave the Property and/or retain your Security Deposit in part or full. We will treat any of these circumstances as a cancellation of the booking by you.

 

*Villa Trinity is a self catering villa not a package holiday. Any additional assistance or services provided at your request during your stay, outside those services provided by us within the Booking Contract and Terms and Conditions, may be chargeable and in such instances you agree to settle any charges direct to our agent prior to your departure.

 

Occupants - During your stay the maximum number of occupants within the villa is SIX, plus cots. All occupants must be confirmed at time of booking. You cannot allow more people to stay or visit the Property other than those agreed and named on the booking form, nor can you significantly change the makeup of the party without prior notice to your arrival. Any additional occupants not originally named on the booking form will be charged at the additional occupancy rate plus an admin fee and required to pay the additional costs immediately or admission will be refused, and/or your booking terminated. Any occupants exceeding the maximum occupancy will be refused and could result in the termination of your booking. Your Security Deposit will be retained until these conditions are met.

 

Your Liability - You agree to take all necessary steps to safeguard your personal Property. No liability to you is accepted in respect of damage to or loss of such Property, except where the damage or loss is caused by our negligence.

 

Travel Insurance - You are responsible to ensure you have adequate Travel Insurance, including cancellation insurance and provide a 24 hour emergency telephone number for all guests (compulsory under EC Law). The use of the accommodation and amenities are offered on the condition that they are used entirely at your own risk. We cannot accept responsibility for accidents, injuries, illness, death or loss or damage to user’s Property or belongings, including motor vehicles, however caused.

 

Complaints - Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any problems with the villa or cause for complaint, it is important that remedial action is taken as soon as possible during your stay. It is essential that you contact our manager as soon as possible during your stay if any problem arises relating to the property and its contents so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties with the property unless we are promptly notified.

 

Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or maintenance of the Property) issues cannot possibly be investigated unless registered whilst you are in residence and as such if we are not notified during your stay we cannot be held responsible after your departure. We cannot be held responsible for acts of neighbouring properties and local authorities; maintenance, construction, road repairs, etc.

 

We cannot be held responsible for the failing of any other company due to said companies’ error or service interruption (i.e., electricity, water, gas, etc.). However, we agree to do all that is humanly possible to remedy any issue as quickly as possible. If any complaint you have raised during your stay cannot be resolved during your holiday, you must write to us with full details within 48 hours of your departure date.

 

Our liability - Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total of any payments you have made to us, any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. 

 

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

Cancellation

Notice of your cancellation must be received in writing (post or email) by the main group member as soon as possible. The 30% Deposit payment is only refundable if the booking is cancelled within seven days of receiving confirmation of your booking from us. After this period your deposit is non refundable. You may be able to claim the deposit back from your travel insurance company and weare happy to support your claim.

The final full balance plus a £300 security/damages deposit is due 8 weeks before arrival. Any cancellation refund after the final payment has been paid is the full security deposit plus any weeks the owners have been able to secure alternative rental for, less any expenses. 

Our terms supersede any standard terms offered by our advertising agents Home Away or subsidiaries. It is Important you read and understand our contract before making any payment.

Security Deposit

Unless your security deposit has been paid direct with the website you confirmed booking and payment with, your security deposit will be returned to you within 21 days of your departure and following return of the Gate Key to be sent to your prior to your arrival, less any deductions if necessary. Non return of the gate key with no proof of return posting will incur a £30 fee for the administration and replacement of the key.

Force Majeure - Recognize that in the unlikely event that the accommodation is rendered uninhabitable due to fire, earthquake or any other means beyond owner control, our liability will be limited to a refund of the monies paid only.

Law - The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed Deposit and booking form has been received and accepted by us, we will issue you with a confirmation of your payment. The contract between us will only be formed once we have sent you the confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

 

YOU ARE STRONGLY RECOMMENDED TO ARRANGE COMPREHENSIVE TRAVEL

INSURANCE INCLUDING CANCELLATION COVER, PERSONAL BELONGINGS

AND PUBLIC LIABILITY

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